Phones That Work Wherever Your Team Does
A modern phone system is not a box on the wall any more. It runs in the cloud, follows your staff to their mobiles and home offices, and gives you control over how every call is answered. SBIT Solutions sets up, configures and supports cloud phone systems for Brisbane businesses and medical practices, and because we already look after the network behind it, the whole thing works as one.
Benefit cards
Work from anywhere
Staff take calls on a desk handset, a laptop or a mobile app, using your business number. A team member working from home answers as if they are at reception.
Smart call flows
Route calls by team, time of day or menu choice. After-hours calls go where they should, and nobody important lands in a dead voicemail box.
One provider for phones and IT
Because we run your network and internet as well, we do not point fingers when call quality drops. It is all us, and we fix it.
Telehealth and video
Secure voice and video for remote consultations, built into the same system your practice already uses for calls.
Scales without rewiring
Add a user, a site or a whole team without an electrician. Cloud systems grow by configuration, not construction.
Clear monthly cost
Predictable per-user pricing with no surprise line rental from a legacy carrier. You see what you are paying for.
Phone Systems Built for How Medical Practices Actually Take Calls
A practice phone system has a harder job than an ordinary office one. Call volume spikes the moment the doors open, and every call on hold is a patient who might hang up and ring the practice down the road.
We configure practice phones around that reality. Call queues with callback, so a patient can keep their place without holding. After-hours routing that sends urgent calls to the on-call number and everything else to a clear message. Separate handling for new enquiries and existing patients where that helps. Voicemail that arrives as an email so nothing sits unheard over a weekend.
Telehealth is built in through secure video, and because the phone system sits on the network we already manage, call quality is our responsibility rather than a carrier’s problem to deny.
The result is fewer missed patients and less pressure on reception.
How We Structure Your Backups
We follow the 3-2-1 principle, which is the accepted standard for data protection. Three copies of your data, held on two different types of storage, with one copy kept offsite. For most Brisbane businesses that means the live data, a local copy for fast restores, and an encrypted copy in an Australian data centre.
Where ransomware is a concern, we add immutable backups, meaning the offsite copy cannot be altered or deleted once written, including by an attacker with your administrator credentials.
Cloud Backup Questions From Brisbane Businesses
- 01
What is a cloud phone system?
A cloud phone system, often called hosted VoIP, runs your business phones over the internet rather than through a physical box on site or a traditional phone line. Calls can be answered on desk handsets, computers or mobile apps using your business number, and features like call routing and voicemail are managed through software. It removes the need for on-site hardware and makes adding users or locations straightforward.
- 02
What is the difference between VoIP and a traditional phone system?
A traditional system uses physical lines and on-site equipment, with capacity fixed by the hardware installed. VoIP carries calls over your internet connection, so it scales by configuration rather than cabling, costs less to run, and lets staff work from anywhere using the same number. The main dependency shifts from phone lines to a reliable internet connection, which is one reason having the same provider manage both helps.
- 03
Can staff use the system from home or on their mobile?
- 04
Can it handle a busy medical practice?
Yes, and this is an area we focus on. We configure call queues with callback so patients are not stuck holding, after-hours routing so urgent calls reach the right person, and voicemail-to-email so nothing is missed over a weekend. Practices lose patients to missed and held calls, and the phone setup makes a measurable difference.
- 05
Does it integrate with telehealth?
- 06
What happens if our internet goes down?
Cloud phones depend on your internet, so we plan for that. Calls can automatically divert to mobiles or another number during an outage, meaning your line stays reachable even when the office connection does not. Where uptime is critical, we can add a backup internet connection so the system fails over rather than falls over.
- 07
Do you support the whole thing, or just install it?
Thinking About Upgrading Your Phones?
Whether you are moving off an ageing system or setting up a new office, we will look at how your team communicates and recommend a setup that fits, with the cost explained up front.