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Medical Practices

SBIT > Medical Practices
Medical IT Solutions & Practice Management Support

When Your Practice Software Goes Down, Every Minute Costs You Patients

A medical practice cannot run on IT that treats it like an ordinary office. Your practice management software has to be available every minute the doors are open. Patient records carry legal obligations most businesses never face. Accreditation asks hard questions about security. And when something breaks during a busy clinic, you need someone who understands both the technology and the consequences. SBIT Solutions supports Brisbane practices from Woolloongabba, minutes from the southside medical precincts.
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Support for the Software Your Practice Actually Runs On

  • We manage the servers, networks, backups and security that your practice management software runs on, and we coordinate directly with your software vendor's support when the issue sits inside the application itself. You get one team who understands the whole environment, rather than being passed between your IT provider and your software company.

The benefit cards

Available during clinic hours

We understand that downtime during consulting is not an inconvenience, it is lost patients and a waiting room backing up. Practice systems are prioritised accordingly.

Patient data, properly secured

Encryption, access control, secure backup and the security controls your obligations under the Privacy Act and the Notifiable Data Breaches scheme require.

Accreditation support

Accreditation asks specific questions about information security and data handling. We provide the controls and the documentation those questions require, so accreditation is not a scramble.

Telehealth that works

Secure, reliable video and remote access, set up so a consultation does not drop out halfway through.

Secure remote and after-hours access

Doctors reviewing results from home, or accessing the system after hours, without opening a hole in your security.

Local, on the southside

We are in Woolloongabba, minutes from the Greenslopes, Mater and PA precincts. When you need someone on site, we are not driving across the city.

Your Practice's IT and Accreditation

Accreditation against the RACGP Standards asks your practice to demonstrate how it protects health information, controls access to records, and maintains reliable systems. For many practice managers, the IT parts of accreditation are the most stressful, because the answers live in systems they do not personally manage.

We take that weight off. We make sure the underlying controls are in place, access is properly restricted, patient data is backed up and recoverable, and security is documented. When the accreditation questions about information security arrive, you have evidence ready rather than a scramble to work out what your setup actually does.

This matters beyond accreditation too. A practice that can show how it protects patient data is also a practice prepared for a data breach obligation, a cyber insurance question, or a patient complaint.

  • 01

    How do you protect patient data?

    Patient data is protected through encryption, strict access controls, secure and tested backups, and endpoint and email security across the practice. These controls support your obligations under the Privacy Act and the Notifiable Data Breaches scheme. We also document what is in place, which matters for accreditation and for demonstrating due diligence if a question is ever raised.

  • 02

    Can you help with our accreditation?

    Yes. Accreditation asks specific questions about information security, data handling and access control. We make sure the underlying controls are in place and provide written documentation of your setup, so the IT parts of accreditation are answered from evidence rather than guesswork.

  • 03

    What happens if our system goes down during a clinic?

    Practice systems are treated as a priority because downtime during consulting directly affects patient care and revenue. We also design your setup to reduce the chance of a full outage in the first place, with monitoring, tested backups and, where appropriate, failover.

  • 04

    Do you support telehealth?

    Yes. We set up secure, reliable telehealth including the video connection and the secure remote access behind it, configured so consultations stay stable and patient information stays protected. Because we manage the network as well, we can make sure the connection quality is there to support video.

  • 05

    We are opening or relocating a practice. Can you set up the IT?

    Yes. We handle new practice and relocation IT end to end, including network and cabling, servers or cloud setup, practice software installation, workstations, phones and security, coordinated with your fit-out so everything works on your first day of trading. Involve us early, because the cabling and network decisions are the expensive ones to change later.

  • 06

    Can you take over from our current IT provider without disrupting the practice?

    Yes. We document your environment, deploy monitoring and security, and manage the handover around your clinic hours so patient-facing systems are not interrupted. Most practices experience no downtime during the transition.

  • 07

    Are you local to our practice?

    We are based on Ipswich Road, Woolloongabba, minutes from the Greenslopes, Mater and Princess Alexandra hospital precincts and the clinics through Coorparoo, Annerley, East Brisbane and Kangaroo Point. For practices across greater Brisbane we combine fast remote support with on-site attendance when it is needed.

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Give Your Practice IT That Understands Practices

Book a practice IT review. We will look at your systems, security, backups and practice software setup, and give you a written summary of where you stand, including anything that would be a problem at your next accreditation. No obligation.

Book a Practice IT Review
call (07) 3186 2829